Last Updated: 12 October 2024

Belles & Bells Australia ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and other individuals we interact with. This Privacy Policy outlines how we collect, use, and disclose personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or otherwise providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services or conduct our business. The types of personal information we may collect include:
• Name
• Email address
• Phone number
• Billing and delivery addresses
• Payment details
• Browsing and activity information on our website (via cookies and similar tracking technologies)
• We may also collect additional information that you voluntarily provide when interacting with us, such as when you sign up for newsletters, fill out contact forms, or participate in surveys.

2. How We Collect Personal Information
We collect personal information in the following ways:
• Directly from you (e.g., when you make a purchase, sign up for our services, or contact us)
• Automatically through your use of our website (e.g., via cookies, analytics, and tracking technologies)
• From third parties, such as payment processors and delivery services

3. Use of Personal Information
We use personal information to:
• Provide our products and services to you
• Process transactions and deliver goods
• Communicate with you regarding your orders, requests, or inquiries
• Send marketing materials and promotional offers (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. Disclosure of Personal Information
We do not sell your personal information to third parties. However, we may disclose personal information to:
• Service providers, including payment processors, delivery services, and IT support
• Legal, regulatory, or government authorities, if required by law
• Other third parties, with your consent

5. International Transfers of Personal Information
As part of our operations, we may transfer your personal information to service providers located outside of Australia. When we do so, we take steps to ensure that your information is protected by applicable privacy laws and safeguards.

6. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

7. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out-of-date, or incomplete. Please contact us using the details below to make such a request.

8. Cookies and Online Tracking
We use cookies and similar technologies to improve your browsing experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and personalise content. You can control or disable cookies through your browser settings, though this may impact your experience on our site.

9. Direct Marketing
We may use your personal information to send you marketing communications that we believe may be of interest to you. You can opt out of receiving such communications at any time by following the instructions in our emails or contacting us directly.

10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated accordingly.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or require further clarification, please feel free to contact us at:

Belles & Bells Australia
Email: hello@bellesandbells.com
Postal Address: PO Box 395, Toowoomba QLD 4350, Australia